Exclusive Use Terms and Conditions

Welcome to The Sevana. These Terms & Conditions apply to all direct bookings made with The Sevana unless otherwise agreed in writing.

By paying a deposit or making full payment, the lead guest confirms that they have read, understood and accepted these Terms & Conditions on behalf of all members of their party.

1. Booking Confirmation

A booking is confirmed once The Sevana has received the required payment and issued written confirmation.

Until your booking has been confirmed, the requested dates remain available and may be offered to other guests.

The person making the booking must be at least 18 years of age and is responsible for ensuring that all members of their party comply with these Terms & Conditions.

Bookings made through an authorised third-party booking partner, including travel agencies, villa specialists, retreat organisers or other approved partners, may also be subject to that partner's own booking terms and conditions. Where there is any inconsistency relating to payment or cancellation, the booking partner's terms will take precedence. All other aspects of your stay at The Sevana remain subject to these Terms & Conditions.

2. Rates

Your booking confirmation will specify:

Arrival and departure dates
Accommodation booked
Number of guests included
Total booking value
Meals, services and experiences included within your stay

Unless expressly stated on your booking confirmation, rates do not include:

Flights
Visas
Travel insurance
Airport transfers
Excursions
Surf lessons
Equipment hire
Spa treatments
Any other services not specifically listed as included

All prices are quoted in the currency stated on your booking confirmation.

3. Deposit & Payment

A non-refundable deposit of 30% of the total booking value is required to secure your reservation.

The remaining balance must be paid no later than 90 days before your arrival date.

Bookings made within 90 days of arrival require full payment at the time of booking.

Your booking will not be confirmed until the required payment has been received.

Guests are responsible for any bank charges, transfer fees, exchange costs or payment processing fees incurred when making payment. The full amount shown on your booking confirmation or invoice must be received by The Sevana.

It is the guest's responsibility to ensure that payments are received by the applicable due dates. Failure to make payment by the due date may result in your booking being cancelled, with the cancellation terms below applying.

4. Security for Incidental Charges & Damage

The Sevana reserves the right to request a valid credit or debit card before or upon arrival as security for:

Unpaid incidental charges
Damage beyond reasonable wear and tear
Missing items
Any other amounts properly payable under these Terms & Conditions

Where available, The Sevana may obtain a pre-authorisation on the card. Where this is not possible, an alternative form of security may be requested.

Any incidental charges incurred during your stay, including additional food and beverages, transport, activities or other services not included within your booking, must be settled in full before departure.

Where damage is identified after departure that could not reasonably have been discovered before check-out, The Sevana reserves the right to contact the lead guest with reasonable details and supporting evidence before requesting payment.

5. Cancellation by You

All cancellations must be made in writing and take effect from the date they are received by The Sevana.

If you cancel your booking more than 90 days before your scheduled arrival date, your 30% deposit is non-refundable. Any additional accommodation payments already received will be refunded.

If you cancel your booking 90 days or fewer before your scheduled arrival date, the full booking value remains payable and is non-refundable.

No refund will be given for late arrivals, early departures, unused nights or services not used during your stay.

We strongly recommend that all guests arrange comprehensive travel insurance from the time of booking to cover cancellation, travel disruption, medical expenses and other unforeseen circumstances.

6. Changes to Your Booking

If you wish to amend your booking after it has been confirmed, please contact us as soon as possible.

All requested changes are subject to availability and cannot be guaranteed.

Changes to dates, guest numbers or the services included within your booking may result in revised pricing.

If we are unable to accommodate your requested changes and you choose to cancel your booking, the cancellation policy set out above will apply.

7. Changes by The Sevana

In the unlikely event that The Sevana is unable to honour your booking as confirmed, we will notify you as soon as reasonably possible.

Where appropriate, we will offer suitable alternative dates or, if we are unable to do so, refund all monies paid directly to The Sevana in respect of the booking.

The Sevana cannot accept responsibility for costs incurred outside your booking with us, including flights, visas, travel insurance or any other independently arranged travel or accommodation.

8. Circumstances Beyond Our Control

Occasionally, circumstances beyond our reasonable control may affect your booking. These may include, but are not limited to, severe weather, natural disasters, government restrictions, civil unrest, pandemics, utility failures or other unforeseen events.

If such circumstances prevent us from providing your stay as booked, we will work with you in good faith to find a fair and practical solution. Depending on the circumstances, this may include offering alternative dates or refunding amounts that we are reasonably able to return.

9. Check-in & Check-out

Check-in is available from 3.00 pm on the day of arrival.

Check-out is by 12.00 noon on the day of departure.

If you require an earlier check-in or later check-out, please let us know in advance. We will always do our best to accommodate your request; however, this is subject to availability and may incur an additional charge.

10. Occupancy

The Sevana is available only for the number of guests confirmed in your booking.

The maximum occupancy of the estate is 10 guests, unless otherwise agreed in writing before your arrival.

For the comfort, privacy and safety of everyone at The Sevana, additional overnight guests are not permitted without our prior written approval.

11. Visitors

If you would like friends or family to visit you during your stay, please let us know in advance.

All visitors must be approved by The Sevana before entering the property.

Additional charges may apply where visitors join meals or make use of the property's facilities.

The Sevana reserves the right to refuse entry to visitors where this is necessary to protect the privacy, security or enjoyment of the property and other guests.

12. Children

The Sevana is designed primarily as an adult space

Children are welcome only where this has been agreed in writing before your arrival.

Parents or guardians are responsible for supervising children at all times, particularly around the swimming pool, gardens, stairs and other outdoor areas.

13. Guest Responsibilities

We ask all guests to treat The Sevana, its facilities and its surroundings with care and respect.

The lead guest is responsible for ensuring that all members of their party comply with these Terms & Conditions throughout their stay.

Guests are expected to respect our staff, neighbours and the peaceful nature of the property. Excessive noise, particularly between 10.00 pm and 8.00 am, should be avoided.

The Sevana reserves the right to require any guest to leave the property without refund if their behaviour is illegal, abusive, threatening, violent, dangerous or causes serious disturbance to staff, neighbours or other guests.

14. Use of the Property

Bookings are for private accommodation only.

The property may not be used for parties, celebrations, weddings, events, retreats, workshops, classes, filming, photography, promotional activity or any other organised gathering without the prior written approval of The Sevana.

The number of guests present at the property must not exceed the number confirmed in your booking unless agreed in writing before arrival.

15. Smoking

The Sevana is a non-smoking property.

Smoking and vaping are not permitted inside any building.

Smoking is permitted only in designated outdoor areas. Guests are asked to dispose of cigarette ends responsibly.

Guests may be charged for any additional cleaning, repair or replacement costs resulting from smoking or vaping inside buildings.

16. Damage & Breakages

We understand that accidents occasionally happen. If anything is broken, damaged or not working correctly during your stay, please let us know as soon as possible so that we can resolve the issue.

The lead guest is responsible for the reasonable cost of repairing or replacing any damage caused by members of their party beyond normal wear and tear.

Where appropriate, The Sevana will provide reasonable details and supporting evidence before requesting payment.

17. Lost Property

Any personal belongings left behind after departure will be retained for a reasonable period where practical.

If you would like an item returned, we will be happy to arrange this; however, the cost of packaging, postage, courier charges and any applicable customs duties will be the responsibility of the guest.

The Sevana cannot accept responsibility for items that are lost, stolen or left behind during your stay.

18. Food & Dining

Your booking confirmation will specify the meals and beverages included within your stay.

Any additional food, beverages or services requested during your stay that are not included within your booking will be charged separately.

Please inform us of any allergies, intolerances or dietary requirements before your arrival. Whilst we will make every reasonable effort to accommodate dietary requirements, we cannot guarantee an allergen-free environment.

Guests are not permitted to prepare or cook meals anywhere on the property. Tea and coffee-making facilities provided in the accommodation may be used as intended.

Food and beverages purchased or prepared outside The Sevana may not be brought onto the property without our prior agreement.

19. Swimming Pool, Gym & Facilities

Guests use the swimming pool, gym and all other facilities at their own risk.

No lifeguard is on duty.

Children must be supervised by a responsible adult at all times when using the swimming pool and other facilities.

Guests are asked to use all facilities responsibly and to report any damage, faults or maintenance issues as soon as reasonably possible.

The Sevana reserves the right to close or restrict access to any facility where this is necessary for maintenance, repairs, safety or circumstances beyond our reasonable control.

20. Third-Party Services & Activities

At your request, The Sevana may assist in arranging airport transfers, surf lessons, excursions, wellness treatments, private instructors and other activities provided by independent third-party suppliers.

These services are operated by independent businesses and are subject to their own terms and conditions.

Whilst we are happy to recommend trusted providers, The Sevana is not responsible for the operation, safety, quality or delivery of services provided by third parties.

21. Wildlife & Natural Environment

The Sevana is set within three acres of tropical gardens and natural surroundings. During your stay you may encounter wildlife, including monkeys, peacocks, monitor lizards, snakes, insects and other native animals.

Guests are asked to respect the natural environment, avoid feeding or disturbing wildlife and exercise reasonable care whilst moving around the property.

The Sevana cannot accept responsibility for encounters with wildlife that are a natural part of the surrounding environment.

22. Valuables

Guests are responsible for the security of their personal belongings throughout their stay.

Where a safe is provided, we recommend that passports, cash, jewellery and other valuables are stored securely.

The Sevana cannot accept responsibility for the loss, theft or damage of personal belongings except where caused by our negligence.

23. Photography, Filming & Drones

Guests are welcome to take photographs and videos for personal use during their stay.

Commercial photography, filming, content creation, drone use or promotional activity may only take place with the prior written approval of The Sevana.

From time to time, The Sevana may photograph or film the property for its own marketing purposes. We will never knowingly use images in which guests are identifiable without their prior consent.

24. Privacy

The Sevana respects your privacy and handles your personal information in accordance with our Privacy Policy.

By making a booking, you consent to us using your personal information to administer your reservation, communicate with you regarding your stay and comply with our legal obligations.

25. Complaints

If you experience a problem during your stay, please let us know as soon as reasonably possible so that we have the opportunity to resolve it.

We are committed to addressing concerns promptly and fairly. Complaints raised only after departure may limit our ability to investigate the matter fully.